Support

Our Customer Support Services and Contracts

 

Cenco is very sensitive to our Customers’ main concern, Down-Time!
The consequences of Down-Time on MRO operations or engine development programs can be disastrous.

As a preferred supplier to major OEMs and MROs worldwide, we have developed the expertise, resources and procedures necessary to provide the adequate reaction to any problem occurring on our test systems.

We provide a range of interventions:

  • 24/7 hotline support
  • Troubleshooting and repair
  • Spare Parts Management
  • Calibration
  • Inspection
  • Planned Maintenance
  • Specific Trainings

Further to the above one-off services, we have also developed a range of tailored support contracts that provide different levels of guarantee:
  • Reaction Time
  • Intervention Time
  • Issue Resolution Time

We also propose a Total Test Cell Up-Time Guarantee!

With these support contracts, there is no surprise in budgeting, no surprise in intervention, no surprise in operations.